Refund and Warranty Policy

All Sales Are Final

All purchases are final. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, incorrect selection, sizing issues, or any other personal preference.

Please carefully review the product description, specifications, measurements, compatibility information, and order details before completing your purchase.

This policy does not limit any rights or remedies that cannot be excluded under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery or pickup.

If your item arrives damaged, is defective upon receipt, or you receive an incorrect item, contact us at thecrabkingcanada@gmail.com as soon as possible. Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the item and the problem

• Photos of the packaging and shipping label, when applicable

Claims submitted without sufficient supporting evidence may not be accepted.

After reviewing the claim, we may, at our discretion and as permitted by applicable law, provide troubleshooting assistance, repair the item, replace the defective item or component, or provide another appropriate resolution. Refunds are not offered unless required by applicable law.

Do not send or return any product without receiving prior written authorization from us. Unauthorized returns will not be accepted.

One-Year Greater Vancouver In-Person Warranty

Eligible products purchased from us include a one-year limited in-person warranty for customers located in the Greater Vancouver area. The warranty period begins on the original purchase date.

Warranty service is provided locally by appointment only. Customers must contact us at thecrabkingcanada@gmail.com before bringing an item in for inspection or service.

The customer is responsible for transporting the item to and from the designated service location. Shipping, delivery, travel, removal, installation, and other transportation-related costs are not covered.

Under this limited warranty, we may, at our discretion:

• Inspect and diagnose the item

• Repair the defective item

• Replace defective parts

• Replace the item with the same or a reasonably comparable item when repair is not practical

Warranty service does not include cash refunds.

Proof of purchase is required for all warranty claims. Replacement products or parts do not restart or extend the original one-year warranty period.

Warranty Exclusions

The limited warranty does not cover:

• Normal wear and tear

• Cosmetic damage that does not affect normal operation

• Accidental damage

• Misuse, abuse, neglect, or improper storage

• Improper installation, assembly, maintenance, or operation

• Damage caused by unauthorized repairs, modifications, or alterations

• Damage caused by water, fire, extreme temperatures, electrical issues, pests, or other external conditions

• Loss, theft, or disappearance

• Consumable, disposable, or replaceable components

• Products used for purposes inconsistent with their intended use

• Damage occurring after the product has been transferred or resold

• Products without valid proof of purchase

The warranty applies only to the original purchaser and is not transferable.

Orders Not Received

Customers are responsible for providing a complete and accurate delivery address.

If your order has not arrived, contact us promptly at thecrabkingcanada@gmail.com. Lost, delayed, or undelivered orders will be handled in accordance with the shipping carrier’s investigation process and applicable law.

Order Cancellations

Orders cannot be cancelled once they have been processed, prepared, shipped, or made available for pickup.

Submitting a cancellation request does not guarantee that the order can be cancelled.

Contact Us

For questions about an order, product issue, or warranty claim, contact:

The Crab King Canada
Email: thecrabkingcanada@gmail.com